Troubleshooting Zone History Loss On HT25G2-0001 After

Troubleshooting Zone History Loss on HT25G2-0001 After 4.0.0 Update

Since updating to version 4.0.0, I've noticed that my HT25G2-0001 device is no longer showing zone history. Here's a step-by-step guide to help you resolve this issue.

Check Your Device and Connection

• Ensure your device is connected: Make sure your HT25G2-0001 device is properly connected to your Wi-Fi network.
• Check for firmware updates: Visit the Orbit Online website to ensure your device has the latest firmware.
• Restart your device: Power cycle your HT25G2-0001 device by turning it off and then back on again.

Review Your Integration Settings

• Verify your integration: Check that the B-hyve integration in Home Assistant is enabled and configured correctly.
• Check your device's status: Ensure that your HT25G2-0001 device is shown as online and connected in the Home Assistant interface.
• Review your device's settings: Double-check that the zone history feature is enabled on your HT25G2-0001 device.

Troubleshoot the Integration

• Reinstall the integration: Try reinstalling the B-hyve integration in Home Assistant to see if that resolves the issue.
• Check for integration updates: Ensure that you're using the latest version of the B-hyve integration for Home Assistant.
• Review the integration's logs: Look for any error messages or warnings that might indicate what's causing the zone history to disappear.

Seek Further Assistance

• Consult the B-hyve community: Visit the B-hyve Home Assistant discussion forum to see if others have encountered and resolved this issue.
• Contact Orbit customer support: If none of the above steps work, reach out to Orbit's customer support for further assistance with your HT25G2-0001 device.

Remember to always backup your Home Assistant configuration before making significant changes or updates.

Happy troubleshooting!